Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at hello@novanesthome.ca.

Please do not send your item back before contacting us. If your return is approved, we will provide you with the appropriate return address and instructions for sending your item back.

Items sent back to us without first requesting a return may not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately at hello@novanesthome.ca if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you are unsure whether your item is eligible for a return, please contact us at hello@novanesthome.ca before sending it back.

Exchanges

The fastest way to ensure you receive what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.

If approved, your refund will be automatically issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at hello@novanesthome.ca.