Privacy policy
Last updated: August 29, 2026
NovaNest operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). NovaNest is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including information you include in communications with us, such as when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services from your device when you use our products or services or visit our websites, including through cookies and similar technologies.
- From our service providers when we engage them to provide technology and other services or when they process personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, process payments, fulfill orders, arrange shipping, facilitate returns and exchanges, maintain accounts, provide customer support, and improve your shopping experience.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, where permitted by applicable law and in accordance with your preferences.
- Security and Fraud Prevention. We may use personal information to authenticate accounts, provide a secure shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and protect our Services.
- Communicating with You. We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.
- Legal Reasons. We may use your personal information to comply with applicable laws, respond to valid legal processes, enforce our terms and policies, and protect our rights and the rights of our customers.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors, and other third parties who perform services on our behalf, including payment processing, analytics, customer support, fulfillment, and shipping.
- With business and marketing partners where permitted by applicable law.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
- With affiliates or otherwise within our corporate group.
- In connection with a business transaction, to comply with applicable legal obligations, to enforce our terms or policies, or to protect or defend the Services, our rights, and our users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and any rights you may have, you can review Shopify's applicable privacy information.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.
How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights available under applicable privacy laws, including rights relating to accessing, deleting, correcting, or obtaining a copy of your personal information.
These rights are not absolute and may apply only in certain circumstances.
You may exercise applicable rights by contacting us using the contact information below.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact information below. Depending on where you live, you may also have the right to contact your local privacy or data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country where you live.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or other operational reasons.
We will post the revised Privacy Policy on this website and update the "Last updated" date as appropriate.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us at: